WP.3) How do I login to my Worksheet Program subscription?
There are several places to login at the Rocket Math website. For the Worksheet Program pull down to “Login” or click on the words “Worksheet Program” on the blue navigation bar at the top of the homepage. It is outlined in yellow in this picture.
You should see the dialog box for logging in centered in the page. You enter your “Login Email” in the first box and your Password in the second box.
Password not working. If you do the above on this and it does not work then you entered the password incorrectly (try it again) or you aren’t remembering it correctly. Don’t ask us, because we can’t see your password.
If it really isn’t working then click on the “reset Password” link. (Do you see it outlined in red?) That will give you a dialog box in which to enter your login email. If the system recognizes your email address, the system will send you a “password reset” email.
Password reset email sent to you. You have to go to your email inbox. Look for an email titled, “Rocket Math Worksheet Program: Password Recovery.” Open the email. It should look like the picture on left. The email gives you a link to go to. Click on the link and it takes you to a page where you can reset your password. It’s OK to re-use the same password, or at least the one you thought it was. Then after doing that you’ll be able to get right into your account.
The email gives you some other ideas if clicking on the link doesn’t work right away. It also gives you the status of your account (1 means active, 2 means expired, 0 means pending). You can still login even if you are expired, because that’s where you go to renew.
Email not working. If when you try to set your password, you enter an email address that is not subscribed, you will get the dreaded pink pop-up saying “the information you have entered is incorrect.” The pink banner will tell you the username you entered does not exist in the database. So if this happens, first make sure you typed it in correctly. Try it again, if you think you’re right. [Suggestion: Stop and think about whether you might have subscribed with a different email address than this one.]
Note: Sometimes customers accidentally entered their email incorrectly when they first signed up. Then when they try to get back in with the correct email, it won’t work. That’s tricky to find but we can help you with that by looking the account up using your first and last name.
You can always ask us for help. Email [email protected] or [email protected] with your first and last name and school and let us know it is for the Worksheet Program. We will be able to locate your account for you.